You will wait hours to call rude people on stubhub, and the email they keep telling people to use on here will absolutely go unanswered. We'll automatically confirm your order within 30 minutes of correct transfer. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I sold a 2 day cancert bracelet ticket. Buying Selling Account & Settings. DONT AGREE. While making the listing, I did not upload the actual ticket but a different PDF. Provide the information they might require. I need your guys help. I feel robbed by this comoany . It involves converting room nights . Is my ticket a mobile ticket? 13.1 This User Agreement shall commence on the date that you register an Account with StubHub and will continue for an indefinite period unless terminated in accordance with these provisions. alhapeman, Dec 9, 2008. alhapeman, Dec 9, 2008 #3. Was this answer helpful? If you have any questions, feel free to contact StubHub by email or phone. Choose the show you are selling tickets for. All this is described in their TOCs. Stubhub Purchased 2 event tickets from Stubhub. Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. The sale was made within minutes and the delivery status on the sale said 'delivered'. Reply from StubHub. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Stubhub customer service [email protected] [email protected] of bba nfl ldj khn jecg mne df hi lgk cffd ac iq ldm gch njm idb gb or gd abo fff aaaa gg hrl ba ktq fj hh abbb lta. . Receive a coupon for 120 percent of your original purchase . Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. Stubhub than charged me back for full amount. I immediately informed StubHub that I would not be able to provide the sold tickets. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Ask the Community Contact Support I want to cancel the order but I can't . I find this ridiculous. If your replacements are rejected or you are unable to fulfill the order though, you will be charged a minimum of 40% of your sale price, plus any additional costs required for StubHub to complete the sale on your behalf. Gather all the information you have on the purchase. I listed 3 tickets totalling $500. Additionally Stubhub charged me $701 to replace the tickets for the "buyer" What a scam! Stubhub offered a credit of 120% or a full refund by October 5th, 2021 if no action . I wasted money on hotel room, as well. Some resort owners think they have found a way to avoid getting stuck with excess inventory when guests cancel at the last minute. You are buying tickets from a third party; StubHub is not the ticket seller. Bought Instant download tickets, but my order is processing. However, Stubhub is a secondary ticket market, which means you will likely not pay face value for the tickets. Hi, I recently made a listing for a single ticket for an event this Sunday (22/05/2022) in England. Today, we got a fraud alert notice from our credit card - StubHub is charging us $1600 (the price of the tickets). Stubhub than charged me back for full amount. charged fee. > FedEx 2-day delivery and will charge $10.99 > FedEx overnight shipping, which is $15.99. But here's what the StubHub site says for the same sale: I am a season ticket holder for multiple . Explain your case the best you can. According to our Seller Policies:. . 13.2 You may terminate this User Agreement at any time by contacting Customer Service. Cancel the order. Theft all the way around. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. This article is in your queue. I never got my ticket bracelet back. As this price comparison shows, both services have a wide variety of seats available . And StubHub will also be getting their money back by charging sellers through their credit card on file to "reverse . DONT AGREE. Selling tickets and delivery expectations. We send emails as a courtesy when your tickets sell. You are buying tickets from a third party; StubHub is not the ticket seller. This practice is undisputable with StubHub, no negotiating, no refunds. I bought EDC tickets last year and turned out the event was postponed until this month in October. There are no service fees ever with TickPick, saving you 10-15% on tickets. Feb 27, 2022 . New York Yankees at Chicago White Sox Tickets, 05-15-2022 13:10:00 (CDT) 3 tickets Row LOT,4 | Seat (s) Parking Pass, 7, 8 Price per ticket $13.33 Quantity x3 Total ticket price $40.00 Service fee $6.00 Your payment $34.00 Total of all PayPal payments $34.00. Event cancelled. Stubhub Charged me $5,000 despite the fact I sold valid tickets, and will not respond to me San Francisco California . Secondary ticket markets . Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. I did not get any option to m. Buy and sell sports tickets, concert tickets, theater tickets and Broadway tickets on StubHub! If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Stubhub came to BBB's attention in 2002. I have bought plenty of tickets from Stubhub over the years without issue. I cancelled the order - but it still shows. Seating Area: 104. Yes No Still Need Help? StubHub notes it was the first to offer the 120% credit for canceled purchases. You can dispute credit card charges with your issuer for three reasons under the Fair Credit Billing Act: Someone else used your card without permission. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. Because they charge me a fee to sell my ticket. Reply from StubHub UK. I got refunded for my tickets through Ticketmaster and received an email from StubHub saying "if you've already . Concert was postponed twice before being finally cancelled. StubHub, they sold like instantly but I haven't received any money from them yet. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Why was I double-charged? Before accessing the website, you must agree to the terms of their 21-page User Agreement. . Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. The StubHub refund class action lawsuit says customers are entitled to receive a prompt refund in the . The company left an official comment on this complaint. StubHub Canada Ltd. and StubHub Inc. have been hit with a class action lawsuit alleging they refused to issue refunds to Canadians who purchased tickets for events that were cancelled, or will likely be cancelled, during the COVID-19 pandemic. Is this worth contacting a lawyer, or should I just take my medicine? Don't use this site if you're forgetful like me. If a ticket (s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Failure to fulfill your orders will lead to charges as stated in the Seller Policies.". Before accessing the website, you must agree to the terms of their 21-page User Agreement. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Receive a full refund of your purchase. Feb 27, 2022. Provide the information they might require. Not fun. 2nd day was cancelled. They also pay me after they make sure ticket is valid. "Paid StubHub for "reserved parking" in a garage for a Seattle Kraken game. This complaint was posted by a verified customer. Learn more. My Orders My Sales My Account. They said a buyer claimed they were fake tickets, but I have proof they . I listed 3 tickets totalling $500. Waited and waited. Reselling tickets bought on StubHub. According to our Seller Policies:. StubHub's penalties if you can't deliver tickets you sold Print. Places like Vivid Seats , Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. . Say a fraudster charged a big-screen TV to . Bought tickets with 2-day delivery and they haven't shipped. Delivering tickets 20. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. the BlackHawks informed me of the cancelled orders. Then, after realizing I had not been refunded for the charge, I reached out to Stubhub again. I called Stubhub and told them I still had 15 hours to fulfill the order. Type in the name of your artist or team that you are selling tickets for and click enter. . Restrictions apply. It will either be above or below face value. I am out the tickets, the cost of the tickets and an additional $701 that I have nothing to do with. When the seller complained to StubHub about the mistake and requested that they cancel the sale, StubHub's customer service rep said they could, but they would have to charge the seller $100. No attendant, no QR code reader, no way to get in. The event has now been cancelled. Then he contacted me to say he couldn't make it. Yes No Still Need Help? About Us; Affiliates; Careers; Magazine; Backstage; . Gather all the information you have on the purchase. A review of Stubhub's file was done in February 2022. Most Popular Answers. Places like Vivid Seats , Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. If you sold tickets on StubHub but need to cancel the sale: Go to 'My tickets' then Sales Under the sale, click 'Make changes' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Author: New Jersey. Absolutely terrible experience. Vivid: $271 - $515. Prices are set by sellers and may be above face value. Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. . What StubHub did: Purchased 12 tickets in three orders. I was payed after whoever bought my ticket attended first day . Stubhub charged me £25 admin fee, which I accepted but they also charged me another £50 so £75 in total for the cancellation. What StubHub did: They are trying to charge me $110 for two tickets that were sold. I listed 3 tickets totalling $500. Let me recap … Charged me appx $1100 for 4 "Courtside" tickets to Harlem Globetrotters and gave us 4 $50-$75 seats. This review was chosen algorithmically as the most valued customer feedback. Stubhub charged me $1700 for the mistake. SH took my money and gave me nothing. After reaching out to customer support, Stubhub agreed to reduce the charge in half to $850. You're all set! Ended up not able to attend and sold tickets on StubHub. It basically looks like if she us able to sell the tickets again she will only lose out on the stub hub fees and her own cost of the tickets which is like $750. Please . Phone: 1.866.STUBHUB (1.866.788.2482) You can also visit StubHub's help center to ask a question or to read more about a particular topic. StubHub notes it was the first to offer the 120% credit for canceled purchases. StubHub: $128 - $155. Mail Order Services: StubHub Internet. StubHub offers toll-free customer service 7 days a week. 2nd day was cancelled. Other ticket resale sites seem to charge about 30% extra fees (as shown above with TickPick vs StubHub). Was this answer helpful? Someone purchased my ticket and I have been charged £95 to cancel the order. Wait for a StubHub representative to reach you. Browse Help Categories Where are my tickets? When she realized this she immediately reached out to the buyer and offered her actual tickets which the buyer refused. I never got my ticket bracelet back. Was this answer helpful? Others having exact same issue as me. Stubhub mishandled all three orders, and did not take responsibility What would you like the company to do to fix the problem? First, go to the StubHub website and click on the word Sell in the upper right corner. Reselling tickets on StubHub you bought as a guest. Explain your case the best you can. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. Stubhub said the refund had been denied. The garage is secured with a rolling gate. SH sent me a QR code and charged my card $37.77. StubHub's net transaction revenues grew 29% in 2016 as compared to essentially zero . As things stand, I think he'll have to pay for tickets he can't use cos I can't sell them Customer support? Unauthorized credit card charge. Reply from StubHub. Give the customer their money back. StubHub Quick Guide: How to buy tickets. -. . Did my order go through? Basically, they are guaranteeing the buyer that they will get the same (or better) valid tickets to that event, guaranteed. StubHub wanting to charge me over $1k! Sold tickets on StubHub but don't have them. Now stubhub has charged her the $1800. Another complaint filed with the BBB tells of Madonna tickets that were listed for $450 each but then sold for $450 for both. DONT AGREE. Bought $2,500 worth of tickets on SeatGeeks. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a £25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. If you cancel the sale they're automatically going to charge you 100% and you're not gonna get the money for the soul tickets definitely don't do anything until you get StubHub on the phone a good track would be if you can find exact replacement on StubHub or ticketmaster or AXS buy them and deliver the tickets to save any headaches and fees but if they're not exact tickets you sold . How to Sell Tickets on StubHub. I was payed after whoever bought my ticket attended first day . I really wanted a refund so a couple months ago EDC finally refunded me the . They charge you a £25 admin fee per cancelled ticket, and then you are, in essence, on the hook for the price difference between what the customer was supposed to pay and the price for the replacement ticket. Email: customerservice@stubhub.com. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. StubHub: $245 - $542. stubhub cancelled the sale the day of the new event with zero notice. Stubhub has what they call a Fan Guarantee. The venue is a greedy casino who will not outright cancel the event and because it is just "postponed" status, there is no refund avenue from stubhub. If your replacements are accepted, then you are able to avoid the minimum 40% replacement fee. Ask the Community Contact Support 2. They now want to charge me roughly $5000 to replace the tickets. Scroll to top Русский Корабль -Иди НАХУЙ! Because I wasn't able to fufill the order for the buyers, StubHub found comparable tickets for the buyers (as they should since I paid processing fees) but also charged me a penalty of $500. I want reimbursement for tickets and hotel. Every order is 100% guaranteed. StubHub is the Official Fan to Fan Ticket Marketplace of dodgers.com. I got paid for my StubHub sale even though the event had not yet happened. Answer: Yes! Las Vegas Nevada Let them buy tickets from somewhere else. DON'T USE STUBHUB! StubHub provides a safe and secure environment to buy and sell tickets, excellent customer support 24/7, and the StubHub FanProtect™ Guarantee . Vivid: $123 - $128. . I sold a 2 day cancert bracelet ticket. Answer (1 of 3): Update 11/22/15 - Seatgeek transitioning to marketplace model: SeatGeek launches a marketplace for ticket sales, mobile transfers, & more I think Andy and Christian's answers are good short answers, but I wanted to add the nuance in terms of how the two business models affect . StubHub's penalties if you can't deliver tickets you sold. Dial +1 (866) 788-2482. Answer (1 of 3): Yes, Stubhub is legit. Hi everyone, I bought tickets for a concert in late 2019 on Ticketmaster and sold them in 2020 on StubHub. After being acquired in 2007, StubHub has been the main driver of growth for eBay. " If you dropped your sale, StubHub will charge your payment method an amount equal to the greater of (i) 100% of the price of the ticket (s) sold or (ii) the full amount incurred by StubHub to remedy the dropped sale. Wait for a StubHub representative to reach you. Because they charge me a fee to sell my ticket. The tickets cost $1700 vs the $270 that the buyer actually paid for my tickets. 24, Report #1402580 At StubHub, you can sell tickets on one of the world's largest ticket marketplaces. Dial +1 (866) 788-2482. Managing your orders 35. . If you cancel the sale they're automatically going to charge you 100% and you're not gonna get the money for the soul tickets definitely don't do anything until you get StubHub on the phone a good track would be if you can find exact replacement on StubHub or ticketmaster or AXS buy them and deliver the tickets to save any headaches and fees but if they're not exact tickets you sold . Stubhub DO NOT . They also pay me after they make sure ticket is valid. However Stubhub justify it by telling it is written in the policy. D. Danielle is the author of this solution article. View all 14. How to change the delivery method of my sale. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a £25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Next, you'll be asked to sign it to your StubHub account. I wasted money on hotel room, as well. The only thing I know is that they charged £575 to my credit card (£25 fee + payment for the replacement tickets) I contacted the buyer and he told me that the sale was cancelled because Stubhub could not get any replacement. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. The complaint has been investigated and resolved to the customer's satisfaction. Stubhub cancelled the sell and charged me $550 for not fulfilling the order. Stubhub refuses. User Agreement change . Instead, if an event is canceled, the company will be adding a coupon for 120 percent the value of the buyer's original order to their StubHub account, which they can apply to "one or multiple StubHub orders" until Dec. 31, 2021. Prices are set by sellers and may be above face value. eBay's StubHub is now the largest ticket marketplace in the world, processing $4.3 billion in gross transactions and $937 million in net transaction revenues in 2016 [1]. Jake, we are sorry to hear about this experience! Stubhub canceled my orders for no reasons after I shipped the tickets and charged for the replacement tickets for over hundred dollars. Our Company. StubHub ticket sellers are charged a 15% fee. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. SeatGeeks sold me fraudulent tickets and refunded 120% but Stub Hub charged me the full amount because "I could not deliver the tickets" But they did not pay me for the sale so they literally made $2,500 for nothing. This is so predatory. Find out if the event was ever rescheduled if it was rescheduled and not canceled you need to fulfill this order even if that means buying you tickets 2.Call stubhub if the event was canceled explain to them how it's canceled it's not happening but if it's postponed you're required to fulfill so don't say you don't have the tickets or they'll end up charging you 100% of the sale . However, they also go on to say that if the tickets you ordered don't arrive or are worse than what you had ordere. They claimed that I said and confirmed that I . Non-existent. So I listed my tickets on. No problem, I thought - cancel the transaction and re-list It was effing impossible. CAD $609.56 (USD 455.05) for tickets to a concert. The buyer can't just cancel the ticket willy-nilly, either. I feel robbed by this comoany . StubHub. No confirmation email when I bought tickets. Now late for game. I called and spoke with StubHub, and was told that the buyer canceled the order because the tickets were not delivered in the method promised, and because of that, I am being charged for the cost of the tickets. Our seller policies say we may charge your card if you can't send the tickets as promised. But as Sports Illustrated's Brendan Maloy noted, that penalty is only "20% of the ticket price .
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